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How we protect your account and payment data

Your account details, deposit history and personal information stay secure with us.

Data encryption on all transactionsClear retention timelinesYour access and deletion rights
sw303 login How we protect your account and payment data
CONTACT & REQUESTS

How to reach us about your privacy

Support chat Open your account and head to the help icon in the lobby. Our team responds during support hours to answer privacy questions, process data requests and help with account access.
Email Send a privacy or data-access request to our support inbox. Include your account number and the specific information you want to review, download or delete.
Account settings Log into sw303 login and visit your profile page. You can view what data we hold, update your contact details and manage cookie preferences from one place.
SECURITY & TRANSPARENCY

How we keep your privacy protected

Encryption

All deposits via DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment details never leave our secure servers unencrypted, and we do not store credit card numbers.

Data retention

We keep your account data for the duration of your membership plus 12 months after closure, unless local law requires us to hold it longer. Game history and transaction logs stay encrypted throughout.

Cookie control

When you first visit sw303 login, we ask your permission to place cookies on your device. You can disable non-essential cookies in your browser or account settings at any time without losing lobby access.

Third-party sharing

We never sell your personal data. We share information with payment processors, fraud-detection vendors and local regulators only where local law permits and only the data they need.

Account security

Your password is hashed and salted before storage. We offer two-factor authentication on your account settings page. If you forget your password, we verify your identity before resetting it.

Your data rights

You have the right to request, download or delete your personal data. Contact our support team via chat or email with your account number and we will process requests within 10 business days.

Privacy questions answered

Yes. Log into your account, go to settings and select 'Download my data'. We will prepare a file with your name, email, phone, deposit history and game records. You can also request this via our support chat — include your account number and we will email it within ten days.

Payment records from DANA, OVO, GoPay and QRIS are kept for the duration of your account plus 12 months after you close it, unless local law requires longer storage. Your actual payment method credentials (card numbers, account IDs) are never stored — only transaction references.

When you request account closure, your login credentials are deactivated immediately. Your personal data is retained for 12 months to comply with local regulations and fraud prevention. After 12 months, we delete it unless a legal hold applies.

Yes, we use cookies to keep you logged in, remember your preferences and track gameplay so we can improve the lobby. You can turn off non-essential cookies in your browser settings or inside your account privacy page without affecting core features.

We share data only with payment processors, fraud-detection firms and local regulators where local law permits. We never sell your data to advertisers or third-party marketers. All partners are bound by strict confidentiality agreements.

If you suspect unauthorized access to your account or believe your data has been compromised, contact our support team immediately via chat or email. We investigate reports within 24 hours and will notify you of any findings where local law requires it.

Yes. Every marketing email includes an unsubscribe link at the bottom. Alternatively, log into your account settings, go to 'Communications' and turn off promotional emails. We will stop sending them within 48 hours.